ACCOUNT MANAGEMENT

WE’RE WITH YOU EVERY STEP OF THE WAY

Our Account Management team is comprised of highly skilled, customer service professionals. Each Account Manager oversees a small portfolio of clients, determined by travel spend; this ensures personal and undivided attention to each client at all times.

They collaborate with our in-house Implementation Team and your key stakeholders to create a strategy for each travel program and drive the implementation process forward. This includes analysis of current practices, recommendations on more effective solutions, and implementation of the following as needed:

CUSTOMER SERVICE

→ Online Adoption

→ ROI Behavioral Incentives

→ Value Add Services

→ P&L

→ Travel Policy

→ Vendor Negotiation & Management

→ Operational Evaluations

→ Best Practices

→ Global Consolidation

→ Technology Evaluation

→ Disaster Recovery Plan

→ Service Level Agreement

→ Data Management & Protection

DIRECT SERVICE

FROSCH Entertainment consultants are known for their passion, longevity of experience (18 years on average!), and their commitment to service. Our seasoned in-house team is directly accessible by phone and email to provide a complete range of traveler services, including on weekends and after hours. These services include:

→ Mobile Alerts for Flight Changes

→ Pre-trip Reminders

→ Safety and Health Advisory

→ VIP/Concierge Service

→ 24 Hour Traveler Assistance

→ Visa/Passport Assistance

→ Traveler Alerts & Newsflashes

→ Customer Surveys

→ Hotel Discounts

→ International Rate Desk

→ Traveler Seminars and Training

→ Upgrades & Waivers

→ Continual Automated Lower Fare Searches (up to 4 hours prior to departure)